Morrow Analytics role listing: Director of Customer Implementation
Morrow Analytics careers
What this supports
Implementation leadership is expanding.
What this does not establish
Who was hired, or a certain need for outside help.
Director of Customer Implementation
Location: Denver, CO. Team: Customer Success. Reports to: VP Customer Success.
About the role
Morrow Analytics is hiring a Director of Customer Implementation to lead the team that takes a new enterprise customer from a signed contract to a working deployment. You will own the first ninety days of the customer relationship, and you will own the handoff from the sales team.
What you will do
- Build a repeatable implementation plan for enterprise accounts, and keep it current.
- Own the handoff from sales to implementation, including what has to be ready before it happens.
- Hire and manage implementation specialists as the team grows.
- Report on time to first value, and on the steps where accounts stall.
What we look for
- Seven or more years in implementation, professional services, or customer success at a software company.
- Experience running a team through a period of growth.
- A record of writing a process down so that other people can follow it.
Notes
This is a new role. The team today is three implementation specialists inside Customer Success, and Morrow expects to add two more this year. The role is open until filled.