Luna's Queue
Morrow Analytics
5 signals
Morrow is expanding its enterprise onboarding team
product·2 days agohighEight weeks ago Maya Chen told you that larger customers get stuck when an account moves from sales to implementation. 3 This is the same problem with a team behind it, so you have something to say that she already cares about.
Window · Initiative announced; no external budget confirmed.
Northstar appoints Hannah Mora as Chief Customer Officer
executive·4 days agomediumA new leader who says her first job is how accounts move between teams. She has given herself a quarter to review it, and no outcome is published yet. 1
Window · Review runs through her first quarter. No decision is published.
Morrow is hiring a Director of Customer Implementation
hire·6 days agomediumA company writing this process for the first time has to decide what the handoff looks like. The listing says the team is three specialists today and will add two more this year. 1
Window · The role is open now. Nothing published says outside help is wanted.
Cedar Labs published an onboarding benchmark report
Publication·Cedar Labs research·9 days agoInes owns onboarding at Cedar Labs, so the survey is about the work she runs.
Morrow's blog: what slows down a first deployment
Publication·Morrow Analytics blog·12 days agoIt comes from Morrow's own blog, so it is context for a conversation with her rather than something to send her.