Northstar Systems appoints a Chief Customer Officer
Northstar Systems newsroom
What this supports
One leader now owns support, renewals, and services.
What this does not establish
What the review will change, or when.
Northstar Systems has appointed Hannah Mora as Chief Customer Officer.
Mora joins from a field-services software company, where she ran customer operations. At Northstar she takes responsibility for support, renewals, and professional services. The three teams reported to different leaders before this.
"Our customers deal with three of our teams in the first year, and they should not have to notice the difference," Mora said. "My first job is to make the relationship read as one."
Northstar said Mora will spend her first quarter reviewing how accounts move between teams. The company gave no date for the outcome of that review, and it did not say whether the review will change the size of any team.
The appointment follows two years of growth in the enterprise segment. Northstar now serves 40 customers with more than 1,000 seats each.
About Northstar Systems: Northstar builds scheduling and dispatch software for field-services companies. The company was founded in 2014, employs about 180 people, and runs on annual recurring revenue of about $26M. Northstar is based in Austin, Texas.